Mon - Fri: 7:30a.m. - 6:00p.m.
Saturday: 8:00a.m. - Noon
Sunday: Closed
Estimates By Appointment Only

Phone: 847-367-1500

Frequently Asked Questions

car side

Do you know what to ask the body shop before they begin the work? Below are some frequently asked questions that you may find useful.


Q: Who gets to choose my collision repair shop, me or my insurance company?

A: The right to choose your repair shop is yours. Rely on referrals from your family, friends and coworkers as your first referral source. A high quality collision repair shop will be honest, maintain up to date training and certifications, perform quality repairs and offer you a lifetime written warranty. CARSTAR offers the only 5 year nationwide warranty as an added benefit.

Q: What do the different terms mean on the repair estimate you gave me?

A: “Repl” means to replace a part, “Repr” means repair the part, “R&I” means remove and install the same part. A quality repair job will show these items on the repair estimate. That is how a quality paint job is done at the factory. Only the metal is painted and not the trim that goes on afterward. This allows the paint to extend to the edges of each panel and prevents peeling. If parts are not removed before refinish, you may see a tape line where the part has been masked off. This could result in peeling paint.

Q: Should I have rust repaired on my vehicle?

A: Rust that appears on the outside of a vehicle from the outside of the panel can be repaired, if done soon enough. This rust may be the result of damage to the sheet metal from the outside or stone chips that have eroded. Rust that has worked its way out from the inside of a panel is generally not repairable and the sheet metal must be replaced. By the time the rust is visible it has already corroded the metal all the way through. There are repair shops that will attempt to repair this and it may last temporarily. We always ask our customers to consider the value of the vehicle and where they would like to invest their money. Actually, unless it is a collector vehicle, it is probably a better use of your money to keep the vehicle mechanically sound.


Q: Where should my child ride in my vehicle?

A: Children 12 and under should always ride in the rear seats of a vehicle. Children riding in the front seat may be injured in the case of an air bag deployment. Children under the age of 8 are required to sit in an infant seat, convertible seat or belt positioning booster seat in the state of Illinois. It is highly recommended not to use a second hand seat as the history of the seat may not be known. Any child passenger safety seat that has been involved in anything more than a small accident should be replaced. Be sure to mention this seat when contacting your insurance company. For additional information, call your car seat manufacturer.

Q: Where can I get my child’s car seat properly installed?

A: Proper installation of a child’s car seat or booster seat is an important part of your child’s safety in the event of an accident. The seat should be inspected by a certified technician. Your local police and fire departments have certified installers at their locations, but you may have to call for an appointment. Car seat check points are held at different locations and you may read about these in your local newspaper. CARSTAR Mundelein has a certified child passenger seat technician on site. Feel free to stop in and have your child’s seat inspected for compliance, recalls and proper installation. We will teach you how to install your seat so your child can ride in your vehicle safely.

For more information on child passenger safety, click here:


Q: What should I do after an accident?

A: Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver's license, vehicle license and insurance information. Try to obtain any witness' name and phone number(s). Note the location, time and date. If you have a camera, take pictures. Call the Police.

Q: How do I prevent a theft in my car?

A: Never leave your wallet, purse or briefcase visible in the car. If you are shopping, place all purchases in the trunk or out of sight. During the holiday season, when shoppers make many purchases, consider moving your vehicle to another location in the mall parking lot after you unload and want to continue shopping. Thieves look for people loading multiple purchases in their vehicles and then continuing their shopping.

Q: How can I stay safe in a parking lot?

A: Always remember to lock your car doors when you leave your vehicle. If it is dark, park underneath a light. Always look inside of your car before you get in. Have your keys ready to unlock the car. Take notice of your surroundings and don’t park with the driver’s door next to a paneled vehicle such as a van. When parking your car with a valet, leave only the vehicle key with the attendant. If you are in your car and feel you are in danger of being harmed, sound your horn before you call for help. Do not open your door for anyone. If you are abducted and placed in the trunk of your car, pull the trunk trim away from the tail light. Attempt to dislodge the tail light and wave your hand out of the opening. Newer model vehicles have an inside trunk release to prevent children from being accidentally locked in. It is located near the trunk latch. Pull to open the trunk.


Q: Where is my car jack located?

A: Your car jack is usually located one of two places. It may be underneath the trunk trim with the spare tire or in a side compartment in the back or trunk of the vehicle. Refer to your owner’s manual for the location of the jack.

Q: How do I change a tire?

A: First make sure you pull well off the road and away from traffic. It is better to drive a short distance on a flat tire than risk injury from passing traffic. The spare tire may be located in your trunk underneath the floor trim or underneath your vehicle. Refer to your owner’s manual for location of your jack. There will be an instruction label specific to your vehicle located near the spare tire and jack. Loosen the lug nuts on the wheel you are changing before you jack up your car. The jack should be placed on flat ground behind the front wheel or forward of the real wheel, and the clamp or head of the jack should meet the pinch weld. The instruction label will show you exactly where it should be placed. Jack up the vehicle until the tire clears the ground about an inch as if inflated. Undo the lug nuts and place them together where they will not get lost. Pull the wheel and put on the spare wheel. Replace the lug nuts and hand tighten. Lower the vehicle onto the spare. Remove the jack and tighten the lug nuts with the lug wrench. Replace the jack, wrench and flat tire in the trunk. Remember to check your spare once a month to make sure it has proper air pressure.

Q: How do I know what size tires to buy?

A: All of the information you need is on the tire itself. Look at the sidewall of the tire. Write down the manufacturer’s name and the style if given. Then look for numbers that give you the tire size. These will look like this (225/75 R15). These describe the width of the tire, depth and wheel size. For recommended tire pressures, refer to your owner’s manual.


Q: My glass streaks when I wash my windows. How do I prevent these?

A: We have a good suggestion here. Use window cleaner and dry with newspaper. It will get your windows clean and leave them streak free.

Q: Where should I wash and wax my car?

A: Wash and wax your vehicle in the shade. This prevents soap from drying on the vehicle and wax from becoming hazy. Always use car soap, not dishwashing or other soap. Remember to use clean dry towels to dry. Otherwise, you may scratch the vehicle with dirt and debris left in the towel. When applying wax, apply in a circular motion. Allow the wax to dry and remove with a clean soft cloth.


Butterfield Bodyworks CARSTAR proudly serves the communities of: Mundelein, IL, Vernon Hills, IL, Libertyville, IL, Buffalo Grove, IL, Hawthorne Woods, IL, Long Grove, IL, Grayslake, IL, and Ivanhoe, IL.

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